BigPanda was founded in 2012 by Assaf Resnick and David Drai in Tel Aviv, Israel. Resnick and Drai had backgrounds in intelligence and cybersecurity, and they saw that enterprise IT operations teams were drowning in alerts from their growing number of monitoring tools. The core problem wasn’t detection — it was correlation.
BigPanda’s AIOps platform ingests alerts from all of an organization’s monitoring, observability, and change tools — potentially dozens of sources including Datadog, Splunk, Nagios, New Relic, Prometheus, and more. The platform then uses machine learning to correlate related alerts into high-level incidents, dramatically reducing the noise that operations teams deal with.
The Open Box Machine Learning approach is BigPanda’s differentiator. Unlike black-box AI that provides results without explanation, BigPanda shows operators exactly why alerts were correlated and what patterns the ML identified. This transparency builds trust with operations teams who need to understand the reasoning behind automated decisions.
BigPanda’s Unified Analytics provide visibility across the entire IT operations landscape. Leaders can track metrics like MTTA (mean time to acknowledge), MTTR (mean time to resolve), and alert volume trends to identify systemic issues and measure operational improvements.
The company raised $190 million in total funding, including a $150 million Series D in 2021 at a valuation exceeding $1.2 billion. Investors include Insight Partners, Sequoia Capital, and Mayfield Fund.
BigPanda serves large enterprise customers across financial services, technology, telecommunications, and retail. Major customers include companies managing complex, multi-tool IT environments with thousands of servers and services.
Resnick serves as CEO. The company employs approximately 350 people across offices in Mountain View, Tel Aviv, and London.
