PagerDuty was founded in 2009 by Alex Solomon, Andrew Miklas, and Baskar Puvanathasan in Toronto, Canada. The founders were frustrated by how on-call engineering teams managed incidents — relying on email, phone trees, and ad hoc communication that led to slow response times and missed alerts.
The PagerDuty Operations Cloud integrates monitoring tools, routes alerts to the right people, automates incident response workflows, and facilitates communication during incidents. When something breaks in production, PagerDuty determines who should be notified based on on-call schedules, escalation policies, and alert severity. It sends notifications through multiple channels — push notifications, SMS, phone calls, and chat integrations.
Event intelligence uses machine learning to reduce alert noise. Instead of paging engineers for every alert, PagerDuty correlates related alerts, suppresses known issues, and only escalates actionable incidents. This noise reduction is critical — many teams receive thousands of monitoring alerts daily.
PagerDuty has expanded beyond incident management into AIOps, process automation (through its Rundeck acquisition), and customer operations. The platform integrates with over 700 tools, including monitoring systems like Datadog, cloud platforms like AWS, and communication tools like Slack.
The company went public in 2019. Annual revenue reached approximately $430 million in fiscal year 2024. PagerDuty serves over 15,000 customers, including 65% of the Fortune 100.
Jennifer Tejada has served as CEO since 2016, succeeding Solomon. The company employs approximately 1,200 people and is headquartered in San Francisco with offices worldwide. PagerDuty competes with Opsgenie (Atlassian), xMatters, and BigPanda.
