Rightpoint was founded in 2007 in Chicago by Ross Freedman, Brad Schneider, and Mike Giambalvo. The consultancy focuses on designing and building digital experiences for both customers and employees, with a particular strength in the Microsoft technology ecosystem.
The company was an early adopter of SharePoint and Microsoft 365 for enterprise intranets and employee portals. Over time, Rightpoint expanded into customer-facing digital experiences, mobile apps, and data-driven platforms. Their client roster includes McDonald’s, Walgreens, Baxter International, and several Fortune 500 companies.
Genpact, a global professional services firm, acquired Rightpoint in 2019. The acquisition gave Rightpoint access to Genpact’s global delivery network while maintaining its brand and operational independence. The combined entity can now handle large-scale digital transformation projects with both strategic consulting and technical delivery.
Rightpoint’s employee experience practice is one of its distinguishing features. They help organizations redesign how people find information, collaborate, and get work done internally. This includes intranet design, digital workplace strategy, and adoption programs.
The company has offices in Chicago, Detroit, Denver, Dallas, and other US cities, with around 700 employees. They’ve been recognized by Forrester and featured in Gartner’s reports on digital experience services. The consultancy has won multiple awards for workplace culture and has maintained strong employee retention despite the acquisition.
