Skilljar provides a customer education platform specifically designed for software and technology companies that need to train their users, partners, and customers at scale. Unlike general-purpose course platforms, Skilljar focuses on the unique requirements of B2B customer training — onboarding new users, driving product adoption, and reducing support burden.
The platform integrates deeply with enterprise systems: CRM platforms like Salesforce, marketing automation tools, SSO providers, and analytics platforms. These integrations let companies track which customers completed training, correlate education with product adoption metrics, and identify accounts at risk of churn based on their training engagement.
Skilljar’s customer base reads like a who’s who of B2B SaaS: Zendesk, Cisco, Verizon, and hundreds of other technology companies use the platform to deliver customer and partner training. The company’s thesis is that educated customers are more likely to adopt features, renew subscriptions, and expand their usage — turning customer education from a cost center into a revenue driver.
Founded in Seattle and led by CEO Sandi Lin (a former Amazon executive), Skilljar has raised over $50 million in funding. The platform supports multiple content types including videos, documents, live training, SCORM packages, and assessments. What makes Skilljar defensible is the depth of their enterprise integrations and analytics — they don’t just host courses, they connect training data to business outcomes in ways general-purpose platforms can’t replicate.
