xMatters was founded in 2000 under the name Everbridge Notification Solutions before rebranding. The company has been through several iterations, but its core mission has remained consistent: helping organizations communicate and respond effectively during operational incidents.
The platform automates the incident management lifecycle — from detecting an issue, to notifying the right people, to coordinating the response, to tracking resolution. xMatters integrates with monitoring tools, ITSM platforms, chat systems, and CI/CD pipelines to create automated workflows that trigger when specific conditions are met.
xMatters Flow Designer is a visual workflow builder that lets teams create automation without coding. For example, a team could set up a flow where a Datadog alert triggers a Slack channel creation, pages the on-call engineer, creates a Jira ticket, and starts a Zoom bridge — all automatically within seconds of detection.
Everbridge acquired xMatters in 2022 for $500 million, combining xMatters’ DevOps-focused incident management with Everbridge’s critical event management platform. The acquisition brought together two complementary audiences: xMatters served primarily IT and engineering teams, while Everbridge focused on enterprise-wide crisis management.
Before the acquisition, xMatters served more than 2,400 customers, including large enterprises in technology, financial services, and healthcare. The platform was known for its reliability — handling mission-critical notifications that needed to get through regardless of volume or circumstances.
The company employed approximately 400 people at the time of acquisition. Under Everbridge’s ownership, xMatters technology has been integrated into the broader critical event management platform while maintaining its developer-focused identity.
